Party Rental Questions
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Frequently Asked Questions
Q. Is the equipment safe?
U Bounce Inc. keeps its equipment in excellent working condition. We only rent commercial grade units that are constructed from heavy duty vinyl and have double or triple stitched seams. All our units are inspected annually by the State of Kentucky.
Q. Are your inflatables clean?
Definitely! All of U Bounce's units are cleaned and sanitized before and after each use at the setup location. U Bounce Inc. is committed to making sure that you have a clean, healthy and safe environment in which to play. We also inspect each unit prior to use, and maintain meticulous inspection records for every piece of equipment.
Q. Do you deliver and set-up?
Absolutely! Our courteous drivers will deliver and set up each bounce house. Our staff will then clean and disinfect all rentals upon arrival insuring that it is in good working condition before your party starts and come back to take it down after the party is over. We provide FREE delivery to many surrounding areas. Please view our Delivery tab or call 859-748-8559 more details. Set-up normally takes about 30 minutes. This service is included in your rental cost. For safety reasons, we do not allow customer pick up.
Q. What preparation of the area where the rental items will be set-up are we responsible for?
Set-up area must be cleared of any and all debris including, but not limited to, sharp objects, rocks, sticks, mud, chemicals, animal droppings, hoses, sprinklers, and water. Please do NOT cut the grass for 3-4 days prior to event. Inflatables will be secured with anchoring stakes or sandbags depending on the surface conditions.
Q. What type of surface can the bounce house be placed on?
A soft grassy level area is the most preferred surface. However, we can set-up on concrete, asphalt, gym floors and carpeting, however a fee will be charged for weights to anchor the inflatable. We will not set-up on dirt, mulch, sand, deck or areas that are not free of pet waste. Please specify in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or weights depending on where the unit will be set-up. If you make changes, please let us know (especially from grass to cement) to ensure our drivers will have the proper equipment. Last minute changes could result in MAJOR set-up delays. For indoor set-up please make sure the venue has adequate space.
Q. What if there is a slope in the yard?
A slight slope is not a problem. If the area slopes more than a little, we may request an alternate location. Safety is the most important consideration for your set-up area. Please have an alternate location in mind.
Q. What kind of power do I need for a unit?
Each unit requires a 110 V standard household outlet. A dedicated outlet is preferred. Each blower pulls between 7 to 11 amps while running. Each outlet must be located within 75 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met.
Q. Can I have the inflatable in a park?
Yes, just tell us which park and ask them if they need a copy of our insurance forms. Also, see if they have power on site. If they don't, we can provide a generator for an additional charge.
Q. What are the customer responsibilities?
A responsible adult must be assigned to supervise the use of the rental items while they are in use. The renter is responsible for the safety of the users and care of the rental items. As a standard, U Bounce Inc. will provide instruction for the customer to act as the supervisor/operator. You or your designated attendant(s) must be present at the time of delivery. For an additional fee, U Bounce Inc. can provide a supervisor/operator. We require a signature stating you have received and understand all operating and safety instructions. The customer is responsible for all damages to unit and any cleaning charges due to misuse. No sharp objects, food, drinks, shoes, gum, silly string, sand or confetti is allowed inside the inflatable. Silly string and sand causes irreversible damage to any inflatable.
Q. How far in advance should I book the rental?
Inflatables are available on a first come first serve basis. We recommend making your reservation as soon as your event is scheduled.
Q. How many children can go in/on the inflatable at a time?
This depends on the ages and sizes of the children. Generally speaking, a bounce house can accommodate 6-12 children of the same size/age group at one time. Chaperons should limit the number of larger children. View our Rental Agreement for the exact number of each age group. For inflatable slides - one rider up and one rider down. For obstacle courses - one rider goes in when one rider comes out.
Q. How long is the rental time?
The time period for your rental is for up to 5 hours. Anything beyond 5 hours is charged an additional 10% per rental item up to 10 hours. Normally, our rentals are rented on a daily basis for a period of 2-8 hours. If you require overnights, or additional days, please contact us for a quote.
Q. What time do you deliver (and pick up) the rental items?
You decide the specific rental time. U Bounce Inc. will arrive anywhere from 30 minutes to 6 hours before the scheduled start time of your event. We will contact you in advance to confirm early deliveries with you. You do not pay for set-up time or early deliveries. Please let us know if you require exact delivery or pickup times. U Bounce Inc. will do its best to accommodate all of our renters.
Q. Is U Bounce Inc. insured?
Yes, U Bounce Inc. is licensed and insured and we will provide documentation upon request.
Q. What if I need an inflatable today?
Give us a call at 859-748-8559, we may be able to help.
Q. What about the weather?
U Bounce Inc. operates rain or shine. You are welcome to reschedule or cancel if you think the weather will not cooperate. If you experience rain without high winds during your event, evacuate the inflatable and leave the blower on. Once the rain has stopped, dry it off with a clean towel and it is safe to continue bouncing. It is not safe to bounce or leave blower running in high wind conditions (15 mph or higher), or if experiencing thunder or lightning. During such conditions, the unit must be turned off. We also watch weather conditions and reserve the right to cancel a booking if the conditions are not safe. **Any downpour, lightning or high winds are unsafe conditions for operation.
Q. Do you require a deposit?
Yes, all orders require a $50 Credit Card deposit to hold your reservation. The balance is due and payable at the time of delivery. Your deposit is non-refundable but if you need to cancel you will be given a credit towards your next rental that is good for up to 6 months. The only time your deposit is refundable is due to our weather policy below.
Q. What is the U Bounce Inc. weather cancellation policy?
We reserve the right to cancel your reservation if severe weather or the threat of severe weather conditions exists. Severe weather includes rain, winds exceeding 15 mph, lightning, thunderstorms, hail, tornadoes, etc. Unfortunately, inflatables cannot be set-up in temperatures below 32 degrees. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We make every effort to set- up for each and every rental reservation; however the safety of your children is our top priority. We cannot set up our equipment in snow, high winds, or muddy conditions.
The morning of your event we monitor the weather conditions using The National Weather App. In the event of inclement weather you will be given the option to reschedule, receive a rain check (valid for up to 6 months), or a refund. In order to retain deposit for weather cancellations, there must be a 51% or greater chance of rain and/or winds in excess of 15-20 mph at the time and location of the event. However, if the forecast is calling for scattered showers, we recommend you continue with your scheduled delivery. If these conditions are forecasted 36 hours prior to the event, it's the customers responsibility to call our office. Alternate arrangements can be made up to 7 AM on the day of the event to reschedule or receive your credit/refund. U Bounce Inc. reserves the right to cancel reservations due to inclement weather defined as: winds in excess of 15-20 mph, downpours, lightening, snow or temperatures below 32 degrees F. Keep in mind, any temperature above this, the childrens activity will keep them very warm, and we recommend you continue as scheduled. Deposits will not be refunded for temperature cancellations above 32 degrees.
Q. If we are done with the inflatable should we remove blower and/or cords before the driver arrives?
NO, there are a few reasons for this. One, we have to clean and sanitize the units after every use so if you take it down we have to blow it back up. Two, if something were to break it would be your RESPONSIBILITY to replace it. However if you want to turn the blower off because you're done with it that is fine, just please DO NOT disconnect the blower from the unit or remove any of the stakes, weights or cords.
*If you have a question during your event, you can reach us at 859-748-8559.